Overview

Position Title: Clinical Informatics Manager

Company: City Of Fairfax County

Location: Fairfax County, VA, US

Job Description:

Works as a member of the Fairfax-Falls Church Community Services Board’s (CSB) Informatics Team. CSB is looking for a dynamic and effective clinical informatics manager to lead CSB providers and staff in the design, implementation, adoption, and integration of information systems and clinical technology to optimize patient care delivery in collaboration with operational leaders and clinical staff. Applies in-depth knowledge of the functional aspects of application systems and health system clinical and financial operations to optimize clinical workflow and user efficiency for the existing CSB electronic health record. As a clinical system integrator, candidate develops processes to continually improve the adoption and optimization of information systems and clinical technology in accordance with customer needs to add value to CSB’s clinical services.

Responsibilities:

  • Provides direction to align technology with organization’s strategy, priorities, and business needs;
  • Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
  • Develops the processes and policies to ensure compliance with federal and state systems and regulations;
  • Serves as agency’s point of contact to coordinate and funnel agency’s needs and requests through Human Services’ centralized IT Strategic Planning Group;
  • Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
  • Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
  • Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
  • Manages the development, implementation, interoperability, quality assurance, and security of systems;
  • Identifies and maintains key performance measures for business processes associated with technical systems;
  • Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
  • Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
  • Determines appropriate system life cycle techniques and methods for implementation;
  • Supervises the delivery of training classes to user groups;
  • Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
  • Brokers services with DIT and vendors on behalf of customers;
  • Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
  • Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT’s technology and service managers aware of user issues needing resolution;
  • Stays abreast of technology changes.

Requirements:

  • Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;
  • Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;
  • Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;
  • Advanced knowledge of principles, methods and techniques of information technology assessment;
  • Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
  • Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
  • Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
  • Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
  • Considerable knowledge of effective project management methods, practices and techniques;
  • Knowledge of effective supervisory methods, practices, and techniques;
  • Ability to manage/administer multiple computer systems in a diverse computing environment;
  • Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
  • Ability to manage both small and large long and short-term projects under project timeline and resources;
  • Ability to write computer program operating instructions;
  • Ability to write effectively, including technical writing;
  • Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
  • Ability to understand how IT affects an organization and ability to link it to redesigned business processes;
  • Ability to work cooperatively with technical staff and end users and establish and maintain relationships.
  • Bachelor’s degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.
  • Five years’ continuous experience working within a behavioral healthcare environment.
  • At least three years of recent experience using a certified electronic health record supporting delivery and billing of behavioral health services.
  • Recent experience using Credible Behavioral Health EHR and/or Welligent EHR considered a plus.