Overview

Position Title: Business Analyst II

Company: City Of Fairfax County

Location: Fairfax County, VA, US

Job Description:

Provides inspection software training to end users, business process evaluation, technical support and web page management. Primary duties include designing, developing, and conducting training classes for employees and supervisors using PowerPoint presentations, user manuals, classroom instruction and user guides. Other responsibilities include providing solution assistance for hardware and software issues; developing system enhancements that meet business process needs, assisting with database management and cleanup; and managing the Office of the Fire Marshal web pages.

Responsibilities:

  • Analyzes business operations;
  • Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
  • Assists in the preparation of short- and long-range information technology plans;
  • Prepares performance measure reports;
  • Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
  • Defines problems and information processing requirements;
  • Recommends procedural and operating improvements;
  • Identify needed automation support;
  • Administers specialized departmental systems; performs day-to-day maintenance of systems;
  • Identifies and tests system enhancements;
  • Evaluates system performance and makes recommendations for increased efficiency;
  • Identifies business needs and business process improvements;
  • Represents the agency in new system implementation;
  • Participates in the evaluation of design elements;
  • Assists technical staff in developing and preparing system design documents;
  • Develops, conducts, and coordinates acceptance testing;
  • Advises technical staff in designing systems outputs and formats;
  • Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
  • Acts as intermediary between users and technical staff to resolve problems;
  • Participates in developing user training manual;
  • Provides training to users;
  • Coordinates and oversees maintenance and inventory of agency hardware and software;
  • Works closely with agency IT technical staff;
  • Develops and provides technical briefings for staff on new services and system components;
  • provides technical support and training to users of installed software;
  • Attends training workshops, product demonstrations, conferences, and technical briefings;
  • Stays abreast of technology changes;
  • Provides assistance to other staff as needed;
  • Serves on committees and task forces and undertakes special projects as assigned.

Requirements:

  • Knowledge of departmental operations, processes, and procedures;
  • Knowledge of capabilities of information technology software, hardware, and network
  • communication technology;
  • Knowledge of the capabilities of various computer platforms functioning in centralized,
  • distributed, client server, and stand alone environments;
  • Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
  • Ability to analyze and evaluate administrative processes and procedures for automation purposes;
  • Ability to conduct research into new information technology;
  • Ability to train employees in the use of hardware and software;
  • Ability to prepare user manuals;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.
  • Bachelor’s degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.
  • Experience in designing and implementing training courses and user manuals; experience in conducting training to include hands-on exercises. Detail oriented. Experience with the following: Web content management, Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio and Publisher) and research tools. Strong written and oral communication skills; ability to work with minimal supervision; ability to work on multiple projects simultaneously.